Transform Conflict into Growth

Conflict Can Make Teams Stronger

Conflict is inevitable in the workplace, yet many teams struggle to navigate it productively. Unresolved tensions lead to disengagement, misalignment, and strained relationships, making collaboration and innovation difficult. Research shows that psychological safety and emotional intelligence are key to ensuring conflict becomes a source of learning rather than division.

Emotions drive conflict, but they can also be the key to resolving it. Our programs equip leaders and teams with science-backed tools to understand conflict patterns, regulate emotional responses, and use structured frameworks to navigate challenging conversations. By building emotional intelligence, organizations can transform conflict into a driver of stronger relationships and better results.

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The benefits of developing emotional intelligence for conflict resolution

Through this training, your organization will:

strengthen collaboration and trust

Navigate disagreements with emotional awareness and productive communication.

turn conflict into innovation

Leverage multiple perspectives to solve challenges creatively rather than defensively.

enhance team collaboration

Equip leaders and teams with tools to approach difficult discussions with clarity and composure.

increase engagement and productivity

Create an environment where disagreement leads to progress rather than disengagement.

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Everyone shares responsibility for creating an environment for healthy conflict

Leaders play a crucial role in shaping how conflict is handled, influencing team culture, collaboration, and decision-making. Team members, in turn, need the skills to navigate conflict productively, ensuring that disagreements lead to stronger relationships and better outcomes rather than disengagement.

We offer two programs designed to meet the unique needs of leadership and individual contributors. Using both together creates maximum impact, but each can also be taken separately.

Bridging Conflict for Positive Outcomes

Leadership Program

Equip leaders with strategies to guide, coach, and facilitate conflict resolution at individual and team levels for productive results.

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Turning Conflict into Opportunity

Individual Contributor Program

Helps employees navigate workplace tensions constructively, fostering stronger collaboration and communication.

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Leadership Program

Bridging Conflict for Positive Outcomes

Leaders don’t just manage conflict—they shape how it unfolds. Their response impacts team culture, collaboration, and business outcomes. This course equips leaders with the emotional intelligence and structured strategies needed to anticipate, guide, and resolve conflicts effectively.

A key focus is on the P.E.A.C.E. Model, which provides a framework for facilitating productive conflict conversations, and the TKI Conflict Model, which helps leaders flex between different resolution strategies. Participants will learn to regulate emotions in high-stakes situations, coach employees through conflict, and foster a culture where disagreements drive better decisions and stronger collaboration.

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a leader shaking hands with a team member after managing conflict

leadership program logistics

We recommend a 6-week blended learning journey for this program to maximize learner engagement and skill application. For organizations that want to integrate Bridging Conflict for Positive Outcomes content within a larger program in their organization, we recommend using the microcourses and live learning session content only.

audience

frontline and midlevel leaders

participants

up to 24 per cohort

format

blended self-paced and live (in person or virtual) learning

duration

6-week learning journey, with four hours of live learning

Self-Insight Tool

A short survey to measure leaders’ approach to conflict and their effectiveness at managing conflict on their teams. Results help tailor the instructor-led experience.

Self-paced Learning

Prior to live sessions, participants engage in two short (10 min) microcourses to cover key concepts in the course.

Microcourses include:

Conflict Strategies (10 min)

This short, interactive module helps participants understand emotional triggers in conflict situations and develop strategies for approaching conflict in a productive way.

The STOP Framework for Resilience (10 min)

Short interactive course that provides an overview of the P.E.A.C.E conflict model. Walks through the 5 components of the model and how to use them to more effectively manage emotions during conflict to create more productive outcomes.

Live Session 1: Leading Conflict with Emotional Intelligence

2 hours: The first live session helps leaders understand their own relationship to conflict and how emotions influence all team interactions.

Key modules include:

Your Relationship to Conflict

Identify personal conflict tendencies and how they shape leadership impact.

The Leader’s Role in Conflict

Explore how leaders influence conflict dynamics at team and organizational levels.

Emotions & Conflict

Recognize emotional triggers and develop self-regulation strategies for conflict situations.

The TKI Conflict Strategies Model

Learn when to compete, collaborate, compromise, avoid, or accommodate in workplace conflicts.

The P.E.A.C.E. Conflict Model (Part 1: Prepare & Explore)

Develop skills to initiate and guide productive conflict conversations.

Live Session 2: Facilitating Resolution & Leading Through Conflict

2 hours: The second live session gives leaders leaders practical tools to effectively manage conflict across multiple stakeholders and priorities with emotional intelligence.

Key modules include:

The P.E.A.C.E. Conflict Model (Part 2: Align, Co-Create, Enable)

Learn how to guide teams and individuals toward resolution.

Shifting from Managing to Leading Conflict

Move beyond reactive conflict resolution to proactive conflict leadership.

Cross-Functional & Team Conflict

Navigate tensions involving multiple stakeholders, priorities, and power dynamics.

Coaching Employees Through Conflict

Guide team members in developing their own conflict-resolution skills.

Psychological Safety & Productive Conflict

Foster an environment where disagreements are addressed openly and constructively.

Personalized Application Challenges

Each leader can choose from a personalized list of leadership application challenges to apply what they’ve learned. Participants apply these challenges over four weeks, with each taking about 30 minutes to complete.

Personal Growth Insights

Engage in a short post-program inventory to measure and reflect on personal growth to support change.

Bring Bridging Conflict for Positive Outcomes to your organization

Individual Contributor Program

Turning Conflict into Opportunity

Conflict can either strengthen relationships or create division—it all depends on how it’s handled. This course helps team members build self-awareness and emotional intelligence to navigate conflict productively.

Participants will identify their default conflict patterns, regulate emotions, and apply structured resolution techniques using the P.E.A.C.E. and TKI Conflict Models. Unlike traditional programs, this course emphasizes emotional intelligence, psychological safety, and empathy to ensure that conflict leads to better collaboration, problem-solving, and workplace relationships.

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Colleagues on a team working through conflict together

individual contributor program logistics

We recommend a 6-week blended learning journey for this program to maximize learner engagement and skill application. For organizations that want to integrate Turning Conflict into Opportunity content within a larger program in their organization, we recommend using the microcourses and live learning session content only.