Enhance Multigenerational Team Performance

Transform Multi-generational Team Performance with Emotional Intelligence

Friction is natural on multi-generational teams. But it can also get in the way of performance. With widely distinct views on work styles, communication preferences, and expectations, it's hard for leaders to create work norms that work for everyone - and still deliver on team performance.

The key is not just to develop the leader, but to boost emotional intelligence (EI) across the entire team. EI enables leaders and their teams to cultivate deeper listening, manage emotions, and create environments where diverse perspectives lead to stronger collaboration and team outcomes.

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the benefits of enhancing emotional intelligence on multi-generational teams

Through this training, your organization will:

develop personal openness

Help individuals understand their own emotions and manage them to become more open to different perspectives.

increase team productivity

Reduce friction in work approaches between generations, leading to higher innovation and productivity.

enhance psychological safety

Ensure every team member feels heard and valued so they can contribute to their maximum potential.

reduce distracting conflict

Address conflict for productive outcomes rather than letting it be a distraction for the team.

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Leaders and teams share responsibility to create a culture where all generations thrive

Creating a culture where employees of all generations can thrive requires the commitment of the leader and every team member. While leaders play a crucial role in setting cultural expectations and resolving conflicts, success depends on how every team member listens and responds to one another.

We offer programs that address the challenges of multi-generational teams from the perspective of the leader and team members. While using both programs will maximize impact on your culture, you can also use either program as a stand-alone to address challenges quickly.

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Leading Multi-generational Teams

Leadership Program

Give leaders EI-based techniques to manage team differences, increase collaboration, address conflict, and ensure high levels of psychological safety on a multi-generational team.

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Collaborating Across Generations

Individual Contributor Program

Increase empathy among team members across generations, turning different viewpoints into strengths for enhanced collaboration, productive conflict, and unified team commitment.

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Leadership Program

Leading Multi-generational Teams

This program equips frontline and mid-level leaders with the skills to navigate generational differences, foster psychological safety, and build high-performing teams. Grounded in neuroscience and emotional intelligence, the program helps leaders understand generational perspectives, enhance communication, and create positive team cultures.

Through interactive learning and real-world application, participants develop strategies to manage generational conflict, strengthen collaboration, and lead with empathy. The program provides practical tools to foster engagement across all generations, ensuring leaders can create work environments where every team member feels valued and empowered.

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leadership program logistics

We recommend a 6-week blended learning journey for this program to maximize learner engagement and skill application. For organizations that want to integrate Leading Multi-generational Teams content within a larger program in their organization, we recommend using the microcourses and live learning session content only.

audience

frontline and midlevel leaders

participants

up to 24 per cohort

format

blended self-paced and live (in person or virtual) learning

duration

6-week learning journey, with four hours of live learning

Self-Insight Tool

A short survey to help leaders understand their multigenerational leadership baseline by reflecting on current awareness of generational difference, psychological safety, and team dynamics. Participants receive personalized insights to help them identify key growth areas, and personalized recommendations for areas to prioritize during the program.

Group-level results are used to personalize the live learning sessions.

Self-paced Learning

Prior to live sessions, participants engage in three short microcourses (10 min. each) to cover key concepts in the course. Microcourses include:

Understanding Generational Perspectives

Explore the distinct characteristics, values, and communication styles of different generations, and the impact of technology on generational perspectives.

Fostering Multi-Generational Team Psychological Safety

Understand how emotional intelligence and psychological safety impacts team performance and retention. Learn strategies for encouraging equal participation, managing power dynamics, and reinforcing learning.

Navigating Generational Conflict & Communication Differences

Learn effective communication strategies to manage generational differences in work styles and expectations. Understand how individual perceptions impact team trust and engagement.

Live Sessions

4 hours: Live sessions may be done at one time or in (2) two-hour sessions.

Key modules include:

Empathy for Generations

Participate in a trivia game to highlight generational differences and discuss commonalities. Explore the basics of emotional intelligence and empathy, and understand empathy modulators through a neuroscience study.

Spotlight on Gen Z

Understand the unique perspectives Gen Z brings to the workplace through a focused exploration of common characteristics, behavioral trends, and mental health challenges.

Multi-Gen Team Dynamics

Engage in a Pathfinder Pursuit game to illustrate team dynamics. Engage in research insights to understand the importance of equal participation and emotional awareness.

What Holds Us Back as Individuals & Leaders

Explore evolutionary and neurobiological barriers to psychological safety. Compare traditional and adaptive leadership perspectives and their impact on team performance.

Creating Multi-Gen Team Psychological Safety

Learn a model for creating psychological safety and participate in a simulation to practice these skills.

Creating Team Purpose

Discuss how to establish a team’s purpose, roles, procedures, and standards for fostering psychological safety.

Personalized Application Challenges

Each leader can choose from a personalized list of real-world leadership application challenges to apply what they’ve learned. Each challenge takes about 30 minutes to complete.

Personal Growth Insights

Engage in a short post-program inventory to measure skill growth in multigenerational leadership skills, focusing on psychological safety. Receive tailored insights for ongoing development and strategies to sustain leadership growth.

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Individual Contributor Program

Collaborating Across Generations

This course helps individual contributors enhance communication, collaboration, and conflict resolution in multi-generational teams. By integrating neuroscience, emotional intelligence, and practical team-building techniques, the program equips participants with the skills to navigate generational dynamics, foster psychological safety, and build stronger workplace relationships.

With a focus on real-world application, participants engage in exercises that address common workplace challenges, such as resolving generational conflicts, increasing trust, and ensuring all voices are valued. The program provides practical tools for navigating workplace norms, reducing power dynamics, and fostering open dialogue across generations.

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Two members of different generations collaborating on a project

individual contributor program logistics

We recommend a 6-week blended learning journey for this program to maximize learner engagement and skill application. For organizations that want to integrate Collaborating Across Generations content within a larger program in their organization, we recommend using the microcourses and live learning session content only.