leading multigenerational teams

Course Overview (3.5 hours):

This foundational course is designed for leaders to understand the dynamics of multi-generational teams and develop skills to foster psychological safety. Leaders will learn how to leverage emotional intelligence, empathy, and structured processes to create environments where all generations can contribute and thrive. The course covers practical techniques to manage team differences, increase collaboration, and ensure high levels of psychological safety.

Key Takeaways:

• Understand how generational experiences shape team dynamics.
• Develop strategies for creating psychological safety to boost contribution and trust.
• Learn leadership techniques to shift team focus from fear of failure to a learning culture.
• Apply emotional intelligence and empathy to enhance team collaboration.

Course Overview (1 hour):

This course helps team members develop empathy for their colleagues from different generations, fostering greater understanding and cooperation. Through interactive exercises and empathy mapping, participants will better grasp how generational experiences influence work behavior, ultimately creating a more inclusive and collaborative team environment.

Key Takeaways:

• Learn how generational differences shape team dynamics and communication.
• Practice empathy to build stronger team connections.
• Apply emotional intelligence strategies to reduce misunderstandings and improve collaboration.

Course Overview (1 hour):

This session focuses on building collaboration within multi-generational teams by shifting from a fear-based to a learning-focused mindset. By embracing psychological safety, team members will feel more comfortable contributing and taking risks, leading to improved team dynamics and performance.

Key Takeaways:

• Shift team dynamics from failure avoidance to a culture of continuous learning.
• Foster collaboration by creating a psychologically safe environment.
• Identify and address barriers to effective collaboration across generations.

Course Overview (1 hour):

Conflict, especially in multi-generational teams, can often lead to breakthroughs when handled correctly. This course equips participants with tools like the PEACE model to transform conflict into productive conversations. By fostering empathy and curiosity, teams can approach disagreements as opportunities for growth and innovation.

Key Takeaways:

• Reframe conflict using the PEACE model, focusing on empathy and curiosity.
• Develop emotional intelligence skills to manage and resolve conflict.
• Leverage conflict as an opportunity for team growth and stronger collaboration.

Course Overview (1 hour):

In the final course, participants will consolidate everything they’ve learned into a practical team charter. This session guides teams through creating shared purpose, understanding individual strengths, setting norms, and establishing a process for continuous evaluation and improvement.

Key Takeaways:

• Create a team charter that defines shared goals, roles, and ways of working.
• Develop team norms to promote psychological safety and collaboration.
• Establish a regular process for evaluating and refining team agreements to support continuous growth.